Returns Policy

Returns and Faulty Goods

• Logging Returns: Any goods received that are damaged, defective, or incorrect must be logged with Axura within 5 business days of the delivery date.

• Procedure: To log a return, please contact our support team with your order number, a description of the issue, and photographic evidence of damage (where applicable).

• Conditions: Returns will not be accepted if the item has been tampered with, modified, or used in a manner inconsistent with the manufacturer's guidelines. Warranties are voided by any unauthorized hardware or software tampering.

• Ownership: All parts and equipment remain the legal property of Axura Pty Ltd until full payment has been received and cleared in our account.