Question 1

Can you provide a VAT invoice for my order?

Accepted Answer

Yes. Enter your company details correctly at checkout and we will use those details on the invoice. If you need a VAT invoice or have any billing requirements for procurement, contact us before dispatch so we can check the order details.

Question 2

Do your products come with a warranty?

Accepted Answer

Warranty cover depends on the specific product and manufacturer. If a product listing includes warranty information, that is the applicable cover. If you are unsure before ordering, contact us and we will confirm the warranty status for that item.

Question 3

Can you help me choose the right networking equipment?

Accepted Answer

Yes. Send us the details of your use case, current setup, required port counts, fibre or copper requirements, and any performance targets. We will help you narrow down the right hardware before you place the order.

Question 4

What payment methods do you accept?

Accepted Answer

We accept the payment options shown at checkout. If you are buying on behalf of a business and need a formal quote or have a specific payment requirement, contact us before placing the order and we will confirm what can be arranged.

Question 5

How long does delivery take, and which courier do you use?

Accepted Answer

We use economy courier service via The Courier Guy. Once your order has been dispatched, you will receive a tracking number directly from The Courier Guy. Delivery to major centres is typically 2-3 working days, and outlying areas are typically 3-5 working days, depending on the route.

Frequently asked questions

Can you provide a VAT invoice for my order?

Do your products come with a warranty?

Can you help me choose the right networking equipment?

What payment methods do you accept?

How long does delivery take, and which courier do you use?